Frequently asked questions VTSO training
Below are the frequently asked questions about the VTSO training, sorted by topic. Is your question not listed? Please feel free to contact us.
General
How do I become a VTS operator?
The NNVO participants recruit their own candidates, who are then trained by NNVO. Most participants are looking for people with a nautical background. There are ongoing vacancies that can be found on the websites of the participants listed below.
Who are the participants?
What does the job of a VTS operator look like?
A VTS operator guides shipping traffic on busy waterways. These include the major rivers and port areas in the Netherlands. Using radar and VHF radio, VTS operators are in contact with vessels and ensure that shipping traffic flows safely and smoothly.
Course material
How can I report an inaccuracy or lack of detail in the course material?
Have you found an inaccuracy in the course material? Please let us know by email: vts@nnvo.nl.
Include a reference to the text in the competence, the page number and the name of the competence.
You may also send this by post. In that case please enclose a copy of the material that needs to be looked at.
Our address:
Foundation NNVO
Marten Meesweg 115
3068 AV Rotterdam
Illness, traffic jams or other matters
Where can I report this?
If you are ill or, for example, running late, please contact NNVO as soon as possible by telephone on +31 10 311 00 95. Please see our contact page for our other contact details.
Complaints
How can I submit a complaint?
We would like to receive complaints by email. You can send them to the following email address: bureau@nnvo.nl, with the subject ‘Complaint’. We take your complaint seriously.
If you are not satisfied with the way the organisation has handled your complaint, you can contact the NNVO board at Marten Meesweg 115, 3068 AV Rotterdam, email: bestuur@nnvo.nl.
If you do not agree with the way the board has handled your objection, as a course participant you can appeal to the independent National Education Complaints Committee (Landelijke Klachtencommissie Onderwijs). As a business client, you can appeal to the independent Business Disputes Committee (Geschillencommissie voor Ondernemerszaken).
If you are faced with bullying, discrimination, unwanted sexual advances or intimidation, you can address your complaint to the National Education Complaints Committee (Landelijke Klachtencommissie Onderwijs).
For more information, please refer to our Complaints procedure.
Practical information
How do I get to NNVO?
NNVO is located in the Alexanderpoort office building at Marten Meesweg 115 in Rotterdam. Our office building is easily accessible by both car and public transport: it is only a few minutes' walk from Rotterdam Alexander intercity and subway station. See the contact page for our location on Google Maps.
Where can I park?
NNVO does not have any parking spaces available for course participants. There is ample parking in the surrounding area, both on the street and in nearby car parks. Free parking is available in the residential area further along, on the other side of the A20 motorway.
