Frequently asked questions about the VTSO training
Below are several frequently asked questions about the VTSO training per subject. In case your question is not listed feel free to contact us.
General
The participants of NNVO themselves recruit the candidates who are then trained by NNVO. Most participants select people with a nautical background. There are continuous vacancies that can be found on the websites of the participants below.
Course material
Have you found an inaccuracy in the course material? Please report this to us by email: , with reference to the text in the competence, page number and name of the competence.
You can also send us a letter. In that case please enclose a copy of the material that needs to be looked at.
Our address:
NNVO Foundation
Schorpioenstraat 61
3067 GG Rotterdam
Illness, traffic congestion or other issues
If you are ill or if you are late please contact NNVO as soon as possible via telephone number +31104090040.
Complaints
Please send us your complaints by email. You can use the following email address: , and write ‘Complaint’ in the subject line. We take your complaint seriously.
If you are not satisfied with the way in which the complaint has been handled by our organization, you can contact the board of NNVO, Marten Meesweg 115, 3068 AV Rotterdam, email: .
If you do not agree with the way in which the board has handled the objection, you as a student can appeal to the Dutch national education complaints committee, in Dutch: Landelijke Klachtencommissie Onderwijs. This committee works completely independent of NNVO. As a business customer, you can appeal to the independent disputes committee for entrepreneurial affairs, in Dutch: Geschillencommissie voor Ondernemerszaken.
If you are experiencing bullying, discrimination, sexual harassment or intimidation, you can submit your complaint to the independent Landelijke Klachtencommissie Onderwijs.
For more information, please refer to our complaints procedure.
Practical information
NNVO is located in office building De Ster at Schorpioenstraat 61 in Rotterdam. Our office building is easily accessible by car and by public transport. It is only a few minutes’ walk from NS intercity and subway station Rotterdam Alexander to NNVO. Check the contact page for our location on Google Maps.